Shipping policy

Shipping Policy

Last Updated: June 2026

Overview

Gravik ships orders throughout Australia from our warehouse in Breakwater, Victoria.

At this time, we only offer shipping within Australia.

Order Processing

Orders placed before 2:00pm (AEST/AEDT) on business days are typically despatched the same business day.

Orders placed after 2:00pm, on weekends, or on public holidays will generally be despatched on the next business day.

During periods of high demand, sales events, public holidays, or other unforeseen circumstances, despatch times may be extended.

Shipping Methods

Shipping options and costs are displayed at checkout and are calculated based on the delivery location, parcel size, and weight.

Orders are shipped using Australia Post and other carriers as required.

Available shipping options may include:

Standard Shipping
Express Shipping

Available services may vary depending on destination.

Delivery Timeframes

Delivery timeframes are estimates only and are provided by the shipping carrier.

Once an order has been despatched, delivery times are outside Gravik's control.

Factors that may affect delivery times include:

Weather events
Public holidays
Peak shipping periods
Regional or remote locations
Carrier delays

Gravik is not responsible for delays caused by shipping carriers or events outside our reasonable control.

Tracking Information

Where tracking is available, tracking details will be provided once your order has been despatched.

Customers are responsible for monitoring tracking updates and ensuring delivery information is accurate at the time of purchase.

Authority to Leave

Where a customer authorises a parcel to be left unattended at the delivery address, the customer accepts responsibility for the parcel once delivery has been completed by the carrier.

Gravik is not responsible for loss, theft, or damage occurring after a parcel has been delivered in accordance with the customer's delivery instructions.

Incorrect Shipping Information

Please ensure your delivery details are correct before completing your order.

If an order is returned to Gravik due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be re-despatched.

Lost or Damaged Parcels

If your parcel appears to be lost, missing, or arrives damaged, please contact Gravik at info@gravik.com as soon as possible.

If a parcel arrives visibly damaged, customers should photograph the parcel, including any visible damage and the shipping label, and contact Gravik to report the damage and obtain further instructions.

Failure to report visible freight damage promptly may limit Gravik's ability to investigate the claim and may affect the remedies available.

Claims relating to lost or missing parcels should be reported within 7 days of the recorded delivery date.

Gravik will work with the shipping carrier to investigate the issue and assist where possible. Any remedy provided may be subject to the carrier's investigation and the circumstances of the claim.