Refund policy

Refund & Returns Policy

Last Updated: June 2026

At Gravik, we want you to be satisfied with your purchase. This policy outlines your rights and our procedures for returns, replacements, and refunds.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

If a product has a major fault, you may be entitled to a replacement, refund, or other remedy as provided by law.

Change of Mind Returns

We accept change of mind returns subject to the following conditions:

You must contact us within 7 days of receiving your order.
The item must be returned within 14 days of delivery.
The product must remain unopened and sealed in its original vacuum packaging.
The product must be in resaleable condition.
Proof of purchase must be provided.

Change of mind returns will not be accepted for products that have been opened, used, damaged after delivery, or are not in resaleable condition.

Customers are responsible for all return shipping costs for change of mind returns.

Faulty or Incorrect Products

If you believe a product is faulty, damaged, or you have received the wrong item, please contact us as soon as possible at info@gravik.com.

Where appropriate, we may request photographs or additional information to assess the issue.

Faulty products may need to be returned to Gravik for inspection before a remedy is approved.

If a fault is confirmed, Gravik will provide:

A replacement product where available; or
A refund where a replacement is not available.
Products returned for inspection that are found not to be faulty, damaged, or defective may be returned to the customer at the customer's expense. Gravik reserves the right to require the customer to pay the cost of return shipping before the product is re-dispatched.

Where required under Australian Consumer Law, Gravik will also reimburse reasonable return shipping costs.